When you chose to shop with us, you’ve placed a great deal of trust in our business. You rely on our top-quality service, products and expect positive shopping experience.

It does not end there, and we have further responsibilities towards our customers such as protecting your personal data which we collect from you.

This privacy policy explains how we collect, protect, use, and disclose what personal information we collect from you when you use our website at https://savoyfoods.uk/or any other website we operate, or over the phone or face to face.

Savoy Catering Supplies and associated companies (“we”, “us” and “our”) may change this policy from time to time by updating this page.

Your personal data

When you open an account with us either over the phone, online or face to face in one of our Branches we would require you to provide us with your basic personal information in order to be able to provide you with the best service possible. We will treat all this information in accordance with the terms and conditions of this privacy policy which is in compliance with General Data Protection Regulation.

By entering your personal information in our website, you accept that we may retain your information and it may be held by any third-party company that processes it on our behalf.

Which data we collect and why

The data we collect via our website or through correspondence with you plays a vital part which enables us to operate and improve the service we offer you.

We gather information in the following ways;

• When you register with us via our website we ask you to provide personal information such as your first name, middle name, last name, address or business address and contact details including e-mail addresses, mobile/phone numbers and position in company. We store this information in our data base which enables us to recognize you as our customer. This way we can offer our services to you and deal with your
• If you choose to pay online for the goods you order, we also ask for payment card information however we do not store any of those
• We also keep a record of your buying history to improve the quality of your shopping experience with us and make it quicker for you to find the products that you purchase
• We keep a record of any e-mail correspondence you send This helps us to keep track of

any problems you’ve had with our products or services.

• Telephone calls made to our Customer Service Helpline may be recorded for monitoring and quality control
• We may collect information about you from third party service providers such as credit reference agencies, this is necessary for us to recognize you as a trusted

• Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
• Information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the

Cookies

A cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing which is used to distinguish you from other users of the site.

• We use cookies for analytics such as Google Analytics and Microsoft Application Insights and
• We use content delivery partners who may use cookies to help speed the delivery of images and
• By continuing to use our sites you agree to the use of
• You should be aware that this privacy policy applies only to our Importantly, it does not apply to any other websites to which a link may be provided on our sites. We cannot control and are not responsible for the actions of third parties operating such sites. You should not take the existence of a link from any other website to mean it has a privacy policy similar to this one. You should review the privacy policy of any such website.

How we use your data

We use your personal information only to

• Register you as a customer
• Deal with your order and supply you with our products and services
• Plan and manage our business activities
• Deal with your requests
• Analyze customer’s shopping behaviors and preferences
• Gather statistical information and conduct marketing research to provide third parties in an anonymised form
• Inform you about our promotions, offers, events, products and services as described in the

“marketing” section below

• Improve our products and services
• Prevent and detect any fraud
• Allow us to comply with any requirements imposed on us by law or court order
• Notify you of orders you have placed, and their status updates including delivery or collection times, price changes or an update about an outstanding query
• To enable us to issue a notice or corrective action to you in relation to any of our products, services or notifying you about changes to our terms and conditions or privacy policy

• Notify you of price changes, new products, and special offers to help you find the best products we

By registering an account with us you are agreeing that your personal information can be handled for the above conditions.

Marketing

We may contact you to provide you with information regarding promotions, product news or new catalogue updates. This communication will cover products sold, services sold or services sold on behalf of us.

Find the following details on how to unsubscribe from our marketing

• Email When we send an marketing email you can click unsubscribe at the bottom of the email or go to https://savoyfoods.uk/usersettings enter in your e-mail
• SMS When we send Marketing SMS you can send a STOP message back to

Sharing your personal information

We work with external companies to process your credit card payments and third-party service providers such as credit reference agencies for gathering information which will enable us to open a credit account for you.

Where we have reason to suspect fraud or the commission of any other criminal offence, we may share your data (such as your name, address information, details of failed payments and your orders history) with crime prevention agencies and certain third parties for the purpose of detecting and preventing crime. Such third parties may include business partners, law enforcement bodies, providers of fraud prevention and detection services, and recipients of fraud prevention and detection services.

If we intend to share your data for any reasons other than set out above, you will be notified and have the opportunity not to allow us to release this information to any third parties.

How we secure your data

We do not hold any cardholder information in our data base, all payment details will be stored and processed via associated partners who are GDPR compliant.

Your account details are stored in our data base and strictly protected with an encryption system, only authorized personnel can access the data when it is necessary.

We have electronic, physical and procedural safeguards in place to ensure your account information is not disclosed to any third party without your permission. We may occasionally request proof of identity before we disclose personal information to you.

Our websites use end to end encryption (HTTPS), to a high level ensuring that communications on our websites are strongly encrypted. We regularly test the encryption of our servers to ensure that they remain so.

Where we transfer your personal information outside of the European Economic Area (to help fulfill certain business functions), we ensure it is protected by the same level of protection as it has within the EEA.

How long do we retain your data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or legal requirements.

Access Request to your Information

You can have access to the information we hold about you.

If you wish to do so, we advise you to email info@savoyfoods.uk stating "Subject Access Request", your name, customer account number and what type of personal data you would like to receive. We will ensure our data protection representative will respond to your request.

Modifications to this Privacy Policy

By using any of our Sites, you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. We may change this Privacy Policy at any time by posting a revised version on our Sites and we therefore encourage you to periodically review this Privacy Policy to stay informed as to how we are protecting the Personal Information we collect. Your continued use of our sites constitutes your agreement to this Privacy Policy and any updates.

Most current version of this policy can be found at https://savoyfoods.uk/helpcenter

Further information

If you have questions about your personal information or our privacy policy, please contact us at info@savoyfoods.uk . To see all the information we have about you, and to correct any inaccuracies, write to:

Data Protection Representative Savoy Catering Supplies

Nelson Yard South Denes Road Great Yarmouth Norfolk

NR30 3PR

1 DEFINITIONS

1.1 In these terms and conditions

`The Company` means Savoy Catering Supplies (registered in England and Wales under number 01888960 and having its Registered Office at Nelson Yard South Denes Road Great Yarmouth Norfolk NR30 3PR) its subsidiary companies, associated companies and holding company.

`The Customer` means any person, firm, company or other legal entity which places an order, buys any products from the Company and includes the employees, agents or sub-contractors of any such person, firm, company or other legal entity, or accepts a quotation from the Company for the sale of goods or whose order for goods is accepted by the Company.

`Goods` means any food, beverage or non food goods which the company is to supply in accordance with these Conditions.

`Contract` means any contract for the purchase and sale of goods.

`Conditions` means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Customer and the Company.

`Writing` includes facsimile transmission, electronic mail, letters sent by registered mail or other means of communication.

`Statutory Interest` means interest as defined in the Late Payment of Commercial Debts (Interest) Act 1998.

1.2 Any reference in these Conditions to any provision of statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.

2 TERMS & CONDITIONS

2.1 These terms and conditions shall be incorporated into the Contract and shall apply in place of and prevail over any terms and conditions verbally communicated or implied by custom or practice. The Company reserves the right to amend or up date the current terms and conditions. Any such changes will take effect when posted on the Company`s website.

3 PLACING AN ORDER

3.1 On placing an order with the Company by the Company's telesales department, salesperson, counter staff or website the Customer is offering to contract with the Company on the basis of these terms and conditions.

3.2 The Contract is subject to availability of the Goods and market conditions. In the event of non- availability of any Goods ordered, we may offer a reasonable substitute. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you for loss of profit from or in conjunction with the non-supply of goods, whether direct, indirect, and consequential, or otherwise however this may arise.

3.3 The Company may limit the quantities of Goods supplied to any one Customer at its discretion and without assigning a reason. Although we will always try to cater for your orders, an order of large quantities of an item can only be fulfilled at the discretion of the Company.

3.4 The Company reserves the right to refuse acceptance of an order and/or terminate any Customer's trading account without explanation or notice. Abusive or threatening behaviour to any member of staff will result in instant & permanent account termination. See 13.1

3.5 The quantity, quality and description of any Goods shall be those set out in the Company's quotation (if accepted by the Customer) or the Customer's order (if accepted by the Company).

3.6 The parties are bound by the Contract only when the Company accepts the order or delivery of the Goods to the Customer whichever occurs earlier. If the Goods are subject to a Savoy Advance Order the parties are bound by the contract when the Company accepts the order and the Customer has paid by card online.

3.7 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

3.8 The Company may set a minimum order value for deliveries which is published in the Company's catalogue and website. The Company reserves the right not to deliver an order which is valued at less than the published minimum order value.

3.9 The Company's employees are authorised to make representations concerning Goods subject to confirmation by the Company in writing. In entering into the Contract the Customer acknowledges that it does not rely on and waives any claim for breach of, any such representations which are not so confirmed in writing by the Company.

3.10 The Customer is responsible for ensuring an order for Goods is received by the Company. The Company shall not be liable for the Customer not placing an order due to the Customer not being contacted, a system failure or any other reason.

4 DELIVERIES

4.1 Deliveries of Goods to the Customer shall be in accordance with the Company's delivery schedule.

4.2 The Customer must ensure that staff are available to accept delivery during the Customer's requested timing schedule as notified to the Company.

4.3 The Company will not always guarantee delivery in accordance with the Customer's requested timing schedule. All delivery times are estimated and we will not be held liable for any delivery that takes place out of this time. Whilst we take every care to ensure that the products are delivered in a given time frame we do not accept any liability if we fail to do so in part or in full due to circumstances being out of our control.

4.4 In assessing a request from a Customer for delivery from the Company, the Company may make enquiries about the Customer, including searching the records held by organisations including Dun & Bradstreet, Experian, Equifax and other credit reference agencies.

4.5 The Company shall not be liable for any loss or damage whatsoever arising as a result of failure to deliver Goods by a particular date/time or arising as a result of any causes beyond the Company's control.

4.6 The delivery of Goods shall be made by the Company to such reasonably accessible premises as the Customer shall reasonably require. The address will be that address specified by the Customer when the account was opened, unless specified in writing. The Company reserves the right to refuse to make deliveries to a Customer's premises where there is a risk of injury to the Company's employees.

4.7 The Company reserves the right to restrict deliveries to certain areas and this includes the right to eliminate certain areas from the Company's delivery schedule all together.

4.8 The Customer shall allow the Company reasonable access to such premises and shall use best endeavours to ensure that a responsible person shall be at the place to sign off the delivery of the goods.

4.9 If the Buyer fails to take delivery of Goods for any reason or fails to give the Company adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Customer's reasonable control or by reason of the Company's fault) then without prejudice to any other rights or remedy available to the Company, the Company may:

4.9.1 Charge the Customer the cost of delivery to and from the premises of the Customer.

4.9.2 Charge full cost price for the perishable Goods.

4.9.3 Charge the Customer for a re-scheduling delivery charge.

4.9.4 Charge the Customer the Company's administration and re-stocking charges published in the Company's catalogue or website. A charge of ₤20 or 10% of the delivery value, whichever is the greater, will be made.

4.10 Deliveries must be checked at the time of delivery in the presence of the Company's driver. The Customer must advise the driver of the shortages and the driver will amend the delivery note/invoice. The Customer will sign the delivery note/invoice as confirmation of the receipt of the Goods whilst highlighting any shortages.

4.11 If the Company fails to deliver Goods for any reason other than any cause beyond the Company's control or the Customer's fault, and the Company is accordingly liable to the Customer, the Company's liability shall be limited to the cost to the Customer (in the cheapest available market) of similar Goods to replace those not delivered.

4.12 The Company will not accept the return of fresh & frozen goods but may, at its discretion, agree to accept the return of other goods in good condition and in the original unopened packaging within a fourteen day period of delivery or collection. The credit issued will be refunded in the same manner as the original charge was settled. The Company will investigate product quality issues when notified within 24 hours of delivery and on production of all evidence required, including the goods.

We do not accept returns of fresh & frozen items due to life spans and product integrity accountability. If for any reason you would like to return dry goods or non-perishable items, then you are entitled to do so within 28 days of purchase. In the event that you do wish to return non-perishable items, we must be notified by phone and evidence of the invoice must be provided. The items must be returned unopened and in their original packaging. On receipt of the returned items, the relevant refund shall be issued. Please be aware the price of the items paid by you shall be refunded through the same payment method used on making the order, any delivery charges applied shall not be refunded. See 4.10/6.1/7.1 Quality Issues:

All products must be inspected upon delivery as once an item has been delivered, risk of loss or damage of the item passes over to you. In the event that you receive goods that are damaged, this must be brought to the attention of the driver at the point of delivery. If you should receive goods that you are not happy with the quality of, you must report this within 24 hours of delivery. We may also require you to send batch details & photographic evidence of the product in question for further investigation. All goods must be retained for inspection or collection, or until the case has been resolved. We shall not be liable for any further claims for loss from or in conjunction with the supply of unsatisfactory goods, whether direct, indirect, or otherwise, however this may arise. If we do not hear from you within 24 hours, we will take it that the goods have been received in full with no problems.

4.13 On the collection of Goods from the Company's warehouse, damages, shortages or other mistakes must be notified by the Customer prior to leaving the Company's premises where reasonably practicable.

4.14 The Company will not accept the return of any products whatsoever that have been ordered under Savoy Advance Order, including where the goods have not been collected or delivery was not possible due to the Customer not being available. No credit will be given and the payment received at the time of the order will be non-refundable.

5 PRICE

5.1 The price of the Goods shall be the Company's invoice price.

5.2 Any offers and promotions are subject to availability. The Company, at its discretion, may exclude Customer Groups from offers and promotions (e. g. wholesalers, contractors, etc.).

5.3 The Company reserves the right to vary or alter product specification and price without prior notice.

5.4 The price is exclusive of any applicable Value Added Tax, which the Customer shall be additionally liable to pay the Company.

5.5 Weekly promotional prices seen on the branch showroom TV's and emailed, are for online orders only. Some additional offers require you to prepay by card.

5.6 The company reserves the right to charge a fee for orders being placed for same day delivery and after 18.00 for next day delivery.

6 RISK AND PROPERTY

6.1 All risks of damage to, or loss of the Goods, shall pass to the Customer at the time of delivery to the Customer's premises.

6.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of the conditions, the property in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the price of the Goods and all other Goods agreed to be sold by the Company to the Customer for which payment is then due.

6.3 Until such time as the property in the Goods passes to the Customer (and provided the Goods are still in existence and have not been resold) the Company shall be entitled at any time to require the Customer to deliver up the Goods to the Company and if the Customer fails to do so forthwith to enter upon any of the premises of the Customer or any third party where the Goods are stored and repossess Goods.

7 WARRANTIES

7.1 The Company warrants that Goods will correspond in all material respects at the time of delivery and will be free from defects in quality and condition until the expiry of the shelf life of Goods which date will be advised on the Goods or its packaging.

7.2 The Company warrants that all food Goods shall comply with the Food Safety Act 1990(as amended) and all Goods shall comply with all relevant UK and EU legislation from time to time in force.

7.3 The Company shall not be liable to the Customer or be deemed to be in breach of the Contract by any reason of any delay in performing, or any failure to perform any of the Company's obligations in relation to the Goods, if any delay or failure was due to any cause beyond the Company's control.

8 TERMS OF PAYMENT

8.1 All new accounts, unless agreed otherwise, are payment on delivery (payment can be made by cash, credit card or debit card).

8.2 A Customer may choose to settle their account with a Debit or Credit card. The Debit or Credit cards accepted by the company are those listed in the Company's promotional magazine or website. Authority for payment will be requested from your card issuer at the time of your order and your card will be charged at the point of invoicing. The Company reserves the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage. In the event of the payment due to the Company being dishonoured the account will be placed on hold until cleared funds are received in full to settle the outstanding amount recharged by the clearing bank and the Company reserves the right to invoke a charge as indicated at 8.7 below.

8.3 The Customer may apply for a credit account after a minimum of three months trading with the Company. The decision to open a credit account will depend on suitable references and cross references with a Credit Agency and, until such favourable decision is made, the Customer will continue as payment on delivery.

8.4 The terms of the credit account are all invoices of one calendar month are due for payment on the 15th day of the following month (e.g. all January invoices are due for payment on the 15th of February).

8.5 The Customer must settle all accounts in accordance with agreed terms. In the event of the Customer account being in arrears, the account will be placed on hold and the Company reserves the right to withhold further deliveries of goods.

8.6 The Company has the right to start legal proceedings to recover any outstanding amount without prior notice and the right to exchange information with credit agencies.

8.7 In the event of the payment due to the Company being dishonoured, a charge of ₤30 (or such other sum as the Company may from time to time advise the Customer) will be made to the Customer's account to cover the bank and administrative costs.

8.8 In the event of the payment due to the Company being dishonoured the Customer's terms will change to payment on delivery and the account will be placed on hold until cleared funds are received in full to settle the outstanding balance of the account.

8.9 The late or non payment of a credit account will be considered as a breach of the agreed terms and will render the Credit Terms null and void. The Customer's account will be put on hold.

8.10 In the event of non payment the Company reserves the right to charge Statutory Interest on overdue balances for the period from the date on which the payment was due.

8.11 The Company may accept payment by cash, credit card, debit card, cheque, banker's draft, bank transfer, CHAPS or BACS.

8.12 The maximum amount of cash that will be accepted is ₤8,500.

8.13 The maximum cash payment by coins allowed by one customer is ₤60 in ₤1 or ₤2 coins only.

9 ONLINE SECURITY

9.1 At the time of online registration the Customer is asked to set a password. The Customer must keep this password secret, as the Customer is entirely responsible if the confidentiality of the password is not maintained. The Customer is entirely responsible for all orders placed with the Company or information given to the Company under the Customer's email address in combination with the password. The Customer must immediately notify the Company of any unauthorised use of the Customer's email address and/or password or any breach of security known to the Customer.

9.2 Please note that the Customer's details will not be passed on to any other company, organisation or individual for the purposes of unsolicited marketing or advertising.

10 SALE OF ALCOHOL

10.1 The Company may ask for proof of identity if you buy alcohol as anyone under 18 is committing an offence when buying alcohol.

10.2 If the Customer is challenged, (Challenge 21), the only acceptable forms of proof are an original Photo Card, Driving Licence, Passport or proof of age bearing the PASS hologram.

11 SALE OF ALCOHOL

11.1 The Company will not tolerate any abusive behaviour from the Customer to any of the Company's staff and reserves the right to sell or deliver to such Customer.

11.2 Telephone calls may be recorded for training or reference purposes.

11.3 The Company can refuse entry to the Company's properties at any time at its sole discretion.

11.4 Entry or parking on the Company's premises must be as directed by the Company and is done entirely at the risk of the Customer, and any people accompanying the Customer, save for liability for personal injury arising from the Company's negligence. Children are admitted on the understanding that they are accompanied by an adult and kept under strict control.

11.5 Smoking is not permitted on the Company's premises.

11.6 Animals are not admitted except for guide dogs.

11.7 For security reasons we reserve the right to ask for ID before releasing an order.